Email: info@diywoodenshutters.co.uk | Phone 0800 151 3393

Privacy Policy

Who we are

This privacy policy sets out how DIY Wooden Shutters, a trading name of Cherrytree Shutters LTD, uses and protects any information that you give, when you use this website. Any personal information that you provide to DIY Wooden Shutters managed and kept by Cherrytree shutters LTD.

DIY Wooden Shutters and Cherrytree Shutters LTD comply with the General Data Protection Act relating to the personal information you supply online.

Information you supply to DIY Wooden Shutters will not be passed on or sold to any other parties. We will keep your data secure and safe. We ensure that your privacy will be protected as we may need information about yourself to identify you.

DIY Wooden Shutters, as an internet-based business and complies with the Consumer Protection (Distance Selling) Regulations 2000.

Data Collection and Sharing

Any information you enter shall be used to process your shutter order and we may use this information to contact you if more details are required for your order. If you are concerned that any information that we hold is incomplete or incorrect, please contact us via email or post so that we can correct it. As a consumer you have the right to access any information stored about you and to change it if required. You may also object to the storage of your data for valid purposes.

We may share information such as your address to our delivery companies in order to have your order delivered. They are bound by Data Protection covenants and must process the personal information in accordance with this Privacy Policy and Data Protection Laws.

In case of any fraudulent activity on the website or you order is fraudulently placed, we may pass on personal information in order to comply with any applicable regulation to help you and DIY Wooden Shutters.

Types of Data We Collect

Website Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a) Status – we use cookies to help us to determine if you are logged into our website;

(b) Personalisation – we use cookies to store information about your preferences and to personalise the website for you;

(c) Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(d) Analysis – we use cookies to help us to analyse the use and performance of our website and services;

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

Mailing Lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer.

Our details

This website is owned and operated by CherryTree Shutters Ltd. We are registered in [England and Wales] under registration number 8204188, and our registered office is at CherryTree Shutters, Unit 18, Regent Trade Park, Barwell Lane, Gosport, Hampshire, PO13 0EQ. Our principal place of business is at CherryTree Shutters, Unit 18, Regent Trade Park, Barwell Lane, Gosport, Hampshire, PO13 0EQ.

You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form;

(c) by telephone, on the contact number published on our website from time to time; or

(d) by email, using the email address published on our website from time to time.

Data protection officer

Our data protection officer’s contact details are Dan Brown. Email: info@diywoodenshutters.co.uk

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Dan Brown at info@diywoodenshutters.co.uk

Changes to this Privacy Notice

Changes to this Privacy Policy can be made from time to time and we will update it on our website diywoodenshutters.co.uk. Last edited 18th May 2018